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858-201-0354
raj@ointerface.com
Business Dev & G2M Services
Interface Home
SalesForce CRM
SalesForce Integration
3rd Party Integration
XR Tech Consulting
Our Client Portfolio
All Categories
Salesforce Implementations
Mobile OEM Business Development
Biomedical STEM App Platform
Education - Tech
Feature Phone Platform
Other
Contact Us
About Us
The Team
About Raj
Our Mission
Our Blog
…
Interface Home
SalesForce CRM
SalesForce Integration
3rd Party Integration
XR Tech Consulting
Our Client Portfolio
All Categories
Salesforce Implementations
Mobile OEM Business Development
Biomedical STEM App Platform
Education - Tech
Feature Phone Platform
Other
Contact Us
About Us
The Team
About Raj
Our Mission
Our Blog
Contact Us - Free Consultation
All Categories - O'Interface - Go-To-Market Technology Solution Provider
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Gupshup: The Conversational AI Unicorn Transforming Customer Engagement (2018-2024)
Challenge: Needed to bypass carrier-controlled messaging and enable Chinese smartphone brands to build direct customer relationships in high-growth markets. Solution: O’Interface partnered with mobile phone giants like Xiaomi and Vivo to embed Gupshup’s IP messaging SDK directly into devices, unlocking carrier-independent conversational messaging. Result: Successfully launched IP messaging on over 120 million devices in India alone, with deep integrations for Xiaomi, Vivo, OnePlus, and other brands across India, Indonesia, and Africa.
MyCocoz: Learning Beyond Boundaries - 7 Schools, 27 Books, 1 Big Idea (2024- Present)
Challenge: Needed to design an engaging ecosystem that combines original storybooks, immersive technology, and hands-on project-based learning for international schools. Solution: Created a blended learning framework powered by custom storybooks, curated VR and AI activities, and teacher-led project modules, deployed through scalable afterschool programs. Result: Successfully partnered with 7 IB international schools, launched 2 pioneering afterschool programs, published 27 original storybooks, and developed over 125 project-based activities, enriching the learning journey with immersive experiences.
Scripps Research- A Top U.S. Research Institution Collaboration: STEM App Platform (2015-2019)
Challenge: Needed a unified system to manage all STEM conference content, including notes, contacts, journals, and research artifacts, across multiple high-level events. Solution: Partnered with Scripps Research to design and develop a single App platform that centralized content management for researchers and attendees, with seamless access and collaboration tools. Result: Secured a flagship contract, gained IP rights to the platform, and quickly scaled the solution to support 10+ paid research and education conferences.
Harbor Litigation: expert eDiscovery services for law firms, corporations & government
Challenge: Complex project and account management across multiple teams. Solution: Implemented Service Cloud, Experience Cloud, and a free PMT app; built three dedicated Salesforce apps for Management, Account Management, and Project Management. Result: Simplified case handling and improved client collaboration. Visit Website: https://www.harborlitigation.com/about/
SG Energy delivers turbine diagnostics, electrical & instrumentation services to utilities & plants
Challenge: Needed detailed pricing, multiple contact types per project, and organized territory management. Solution: Implemented Sales Cloud with separate price books per client (via Flow), categorized contacts (contractors, employees, customers, partners, government), defined six service territories, and used Salesforce Labs PMT for project tracking. Result: Streamlined pricing, clear contact roles, and well-structured territory management. Visit Website: https://www.sgenergysolutions.com/
Eastwood Custom Homes crafts quality, affordable homes & programs for families in Northern Michigan
Challenge: Multiple lead types and buyers required a custom sales flow and better partner management. Solution: Deployed Sales Cloud and Service Cloud with custom Buyer and Property objects, person accounts for buyers, and separate business accounts for partners such as lenders and credit repair firms. Result: Streamlined property sales, accurate pricing, and clear partner tracking. Visit Website: https://www.eastwoodcustomhomes.com/
Torch Electronics supplies ‘No Chance Games’—skill-based gaming devices for non-casino venues.
Challenge: Needed targeted customer service and political outreach while managing complex state compliance requirements. Solution: Deployed Service Cloud; enabled contacts to connect with multiple accounts; launched SMS campaigns, including outreach to state Senators. Result: Enhanced service interactions and streamlined communication with regulatory stakeholders. Visit Website: https://torchncg.com/
Expressions Music Academy: Inspired instruction, Varied instruments & Motivating programs for all
Challenge: Needed better integration between sales and lesson scheduling. Solution: Implemented Sales Cloud with integrated scheduling tools and collaborative workspaces. Result: Streamlined scheduling and enhanced customer experience. Visit Website: https://www.expressionsmusicacademy.com/
MBI Automation Solutions: System design, PLC/HMI, Motion Control, Robotic integrations & Service
Challenge: Complex RMA process for warranty, non-warranty, and third-party products required precise asset tracking. Solution: Implemented Sales Cloud and Service Cloud to manage RMAs by warranty status; created unserialized parent assets (Robots) with serialized components (CAP); enforced warranty policies after sales and repairs. Result: Streamlined asset lifecycle tracking and effective warranty management. Visit Website: https://mbiautomation.com/
Mobile BigFoot: Wifi Deployments in large scale outdoor concert venues
Challenge: Needed global asset and project management with forecasting, depreciation, approvals, and movement controls. Solution: Deployed Sales Cloud and Service Cloud; built an asset hierarchy with barcode tracking; enforced movement rules; implemented multi-level approval flows; integrated Capex/Opex budgeting and pro forma vs. actual forecasting. Result: Complete asset control, strong financial governance, and efficient project execution.
Bulmann Dock & Lift crafts durable docks & lifts that make lake life easy, beautiful, & carefree
Challenge: Managing built-to-order complex direct and dealer sales, including performance-based dealer rebates, for multiple custom products requiring smoother quoting, fulfillment, and seasonal installation/de-installation processes. Solution: Designed Sales Cloud, Service Cloud, Field Service, and Experience Cloud. Built custom product objects with tailored related lists and forecasting by product, region, and quarter. Integrated Google Maps for 14 service zones and Google Photos for site documentation. Result: Improved product management and more efficient field delivery planning and execution. Visit Bulmann Dock & Lift Website: https://bulmanndock.com/
Shorthand Mobile: The World’s First Visual Browser for Feature Phones—Powered by SMS (2009–2014)
Challenge: Needed to make online content accessible to users on non-data feature phones in emerging markets, requiring innovation in both technology and user experience. Solution: O’Interface led the MVP product design, development, and international go-to-market rollout, including securing strategic alliances and co-authoring design patents. Result: Achieved widespread adoption with 25,000+ weekly downloads through a white-label partnership with the Times Group.
O'Interface
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Thoughts, musings, and ruminations.
Vlog: From Silicon Valley To Shenzhen
September 5, 2022
Raj
Tedx: The Power Of Immersive Learning
June 5, 2025
·
Education Tech,
Experiential Learning
An exploration of the future of STEAM learning for future generations with virtual reality and Ai...
Bridging Worlds: Building, Belonging, and Becoming"
June 5, 2025
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Medium
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